Return Policy

Before you want to return item to us, please read and follow the below instructions.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
 
If the product you receive cannot work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.

We have 7 days no-reason return policy. All parts must be returned within 7 days of delivery with a valid RMA number. We do not accept any returns after 7 days, no exceptions. To obtain an RMA number, you must submit a support ticket from the Tickets center within 7 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
 
Which situation we accept the return?
 
We promise to obey the return policy when the item has the problem bellow, but you must send back the item after we knowing your problem and what you want us to do.
 
1) The product has quality problem. It cannot work once you receive it or it encounter crash in delivery causing you cannot use it.
This situation you can send back the package back to us for free replacement or refund
 
Replacement: Customer send back the package with the cheapest normal post way (seller can help paid half or the freight), after tell us the tracking number, we would arrange a new package delivery to you
 
Refund: Customer send back the package by the cheapest normal post way (buyer paid the freight), after package reached to us, we would refund to you.
 
Repair: In the warranty if the device is broken customer can send it back for repair, customer paid the freight send back, seller paid the freight after repair well.
 
2) In some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
3) You order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.
4) If we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a refund but minus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.
 
Which situation we do not provide return policy?
 
Please check detail before you purchase on AutelTool.us. If you have any doubt, please check with our customer service, you can get our customers service information from our website.
First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.
Second, If the item is damaged by yourself, we cannot provide exchange service f